Help & FAQs
The majority of our customers have no problems uploading their photos, but it you are having problems then please see the answers below to most of the common questions asked.
Mozilla Firefox is available to download from www.mozilla.com/firefox
Google Chrome is available to download from www.google.co.uk/chrome
We recommend using a wired internet connection when uploading a large quantity of photos. This is because wireless connections can suffer from interference from other wireless devices such as cordless telephones, microwaves, baby monitors, etc. If the upload is interupted by interference from these wireless signals then it will cause the web page to 'hang'. When this happens the progress bar showing how many photos are uploading will just stop moving as the connection between your computer and your wireless router has been interupted.
We are proud of the quality of the prints we produce and aim to give all our customers the highest quality prints from their images. That's why we use the best printers and Fujifilm's Supreme paper for traditional 'wet' prints, and Fujifilm's Satin Paper for our professional inkjet prints. So if you're having any problems with your prints, it's probably due to one of the common problems listed below.
If your prints have unexpected white borders or bits cut off, its all to with cropping and aspect ratio. For example, if you have an image that fits perfectly on a 4"x6" print, it can't just be enlarged to fit an 8"x10" print, it would fit an 8"x12" print. This is due to whats called aspect ratio.
Aspect ratio is the height-to-length relationship of an image. A square has an aspect ratio of 1:1 as the height always matches the length, so for every one unit of height there is an identical unit of length. The aspect ratio of a rectangle is worked out by comparing the length and height of the print. So for example, a 4"x6" print is a rectangle with two units of height to three units of length, so the aspect ratio is 2:3.
When enlarging prints, all you have to remember is that both sides have to enlarged by the same amount, you can't just 'stretch' one side to fit as you would probably make someone's head really long.
So with the 4"x6" print, if you want to enlarge it to twice its size, multiply the 4" x2 and the 6" x2, and this gives you 8"x12".
The aspect ratio of many digital cameras is 3:4 which means it won't fit perfectly on a 4"x6" print, it will crop off the top and bottom of the image. We check each image to make sure you don't loose the top of anyone's head, but you can do this yourself online if you wish.
When you upload your prints, the online software lets you crop all the images to the aspect ratio of the size you want to print. All you have to do is press 'Edit' , then 'Crop' and move the arrows on each corner into the centre. You can move the whole print by pressing the centre of it with your mouse and move it around.
Don't forget to keep an eye on where it say DPI though, as this tells you whether you are reducing the quality of your print by cropping too much. It tells you if the quality is EXCELLENT (written in GREEN), GOOD (written in ORANGE), and POOR (written in RED).
If it's the overall sharpness and details that are poor, it's probably due the resolution of the original image. Resolution is the number of PIXELS the image is made from. A pixel is a tiny 'square' and its how many of these tiny squares you have in the image which is the difference between a great and a poor print.
So generally speaking, more pixels = better resolution = better print.
When you upload your images the software warns you if the resolution is poor and tells you the DPI of the image. DPI stands for 'dots' or pixels per inch of the printed image. So the less pixels per inch the poorer the final print is going to be.
Monitor Colour Calibration
A print that looks fantastic on screen should look just as fantastic in print. If this is not the case, it's probably due to the colour calibration of your monitor. For more information on colour calibration and monitor settings visit this site Colour Confidence.com
For a basic calibration of your display/monitor, visit DisplayCalibration.com. Be sure to reference the instructional materials that were provided by your display's manufacturer. The OEM's documentation should supercede that of any materials found on the website.
If you edit your photos frequently, then we would recommend you properly calibrate your monitor using professional equipment and software, which are easily available to buy online.
We calibrate our equipment using products from X-Rite, for more information on the products they offer, visit X-Rite.com
We accept no liabilty for photographs that do not match your monitor before or after using any colour calibration products.